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|a9780765627209 (hbk.) :|cUS94.95
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|a0765627205 (hbk.)
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|a(OCoLC)ocn752911847
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|aDLC|beng|cDLC|dYDX|dBTCTA|dYDXCP|dBDX|dCDX|dBWX|dDLC|dNOU
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|aJF1525.P8|bT56 2012
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|aLB|bLBF|cE019296|dJF1525.P8|eT458|y2012|ffish0727|pBook
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100 |
1
|
|aThomas, John Clayton.
|
245 |
10
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|aCitizen, customer, partner :|bengaging the public in public management /|cJohn Clayton Thomas.
|
260 |
|
|aArmonk, N.Y. :|bM.E. Sharpe,|cc2012.
|
300 |
|
|axii, 242 p. ;|c24 cm.
|
504 |
|
|aIncludes bibliographical references (p. 219-234) and index.
|
505 |
0
|
|aCitizen, customer, partner, and public management -- The changing place of the public in public management -- Providing customer service in public service -- Learning about the public's needs -- Coproducing public services and public value -- Managing for coproduction -- When is public involvement desirable? -- Engaging representative participation and reaching effective decisions -- Techniques for involving the public in decision making -- Implications for public managers, the public, and democracy -- Appendix. The design principles: guidelines for working with the public.
|
650 |
0
|
|aPublic administration|xCitizen participation.
|
650 |
0
|
|aPolitical planning|xCitizen participation.
|
650 |
0
|
|aPublic relations and politics.
|