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|aLB|bLBF|cE018099|dJF1351|eD393|y2011|fWH|pBook
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|aDenhardt, Janet Vinzant.
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|aThe new public service :|bserving, not steering /|cby Janet V. Denhardt and Robert B. Denhardt.
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|a3rd ed.
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|aArmonk, NY :|bM.E. Sharpe,|cc2011.
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|axiii, 242 p. ;|c24 cm.
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|aIncludes bibliographical references and index.
|
505 |
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|
|aThe New Public Service and Leadership -- Conclusion -- ch. 9 Value People, Not Just Productivity -- Human Behavior in Organizations: Key Concepts -- Groups, Culture, and Democratic Administration -- The Old Public Administration: Using Control to Achieve Efficiency -- The New Public Management: Using Incentives to Achieve Productivity -- The New Public Service: Respecting Public Service Ideals -- Conclusion -- ch. 10 The New Public Service and Citizen Engagement: Action Recommendations -- Why Engage Citizens? -- What Is Citizen Engagement? -- Alternative Approaches -- Choosing When and How to Use Citizen Engagement Tools -- Conclusion -- ch. 11 The New Public Service: Cases and Examples -- Listening to the City: The Rebuilding of New York -- Iowa's Citizen-Initiated Performance Assessment -- National Park Service Civic Engagement Initiative -- Civic Engagement around the World -- The Future of the New Public Service -- ch. 12 Conclusion
|
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|
|aPublic administration.
|
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|
|aPublic administration|zUnited States.
|
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|
|aDenhardt, Robert B.
|