008 |
|
150323s2009 enka b 001 0 eng |
010 |
|
|a 2008052842
|
020 |
|
|a9780230223769 (hbk.) :|cGBP77.00
|
020 |
|
|a0230223761 (hbk.)
|
035 |
|
|a(OCoLC)ocn289095917
|
040 |
|
|aDLC|cDLC|dBTCTA|dYDXCP|dBWKUK|dBWK|dOCLCQ|dCDX|dDLC
|
050 |
00
|
|aHD31|b.A39 2009
|
082 |
00
|
|a351|222
|
095 |
|
|aLB|bLBF|pBOOK|dHD31|eA389|y2009|cE019365|n3254
|
100 |
1
|
|aAlford, John,|d1950-
|
245 |
10
|
|aEngaging public sector clients :|bfrom service-delivery to co-production /|cJohn Alford.
|
260 |
|
|aBasingstoke [England] ;|aNew York :|bPalgrave Macmillan,|c2009.
|
300 |
|
|axiv, 261 p. :|bill. ;|c23 cm.
|
504 |
|
|aIncludes bibliographical references (p. 227-255) and index.
|
505 |
0
|
|aThe co-production concept -- Clients in the public sector -- Legal compliance, regulation, and co-production -- Theoretical constructs and methodology -- Postal service customers as co-producers -- Long-term unemployed people as co-producers -- Taxpayers as co-producers -- Client co-production : an exchange perspective -- Managing for client co-production -- Implications.
|
650 |
0
|
|aManagement|vCase studies.
|
650 |
0
|
|aPublic administration|vCase studies.
|
856 |
42
|
|3Contributor biographical information|uhttp://www.loc.gov/catdir/enhancements/fy0917/2008052842-b.html
|
856 |
42
|
|3Publisher description|uhttp://www.loc.gov/catdir/enhancements/fy0917/2008052842-d.html
|
856 |
41
|
|3Table of contents only|uhttp://www.loc.gov/catdir/enhancements/fy0917/2008052842-t.html
|