005 |
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20210617101536.0 |
015 |
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|aGBA900707|2bnb
|
020 |
|
|a0071608311 (hbk.)
|
020 |
|
|a9780071608312 (hbk.)
|
040 |
|
|aUKM|cUKM|dBWX|dOCLCQ|dYDXCP|dIXA|dVP@|dNOU
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041 |
0
|
|aeng
|
050 |
4
|
|aHD31|b.A46 2009
|
082 |
04
|
|a658.5|222
|
100 |
1
|
|aAhoy, Christopher K.
|
245 |
10
|
|aCustomer-Driven Operations Management:|bAligning Business Processes and Quality Tools to Create Operational Effectiveness in Your Company/|h[electronic resource]/|cChristopher Ahoy.
|
246 |
18
|
|aCustomer-driven operations management.
|
260 |
|
|aNew York :|bMcGraw-Hill,|cc2009.
|
300 |
|
|axiv, 272 p. :|bill. index.
|
440 |
0
|
|amcgraw-hill e-book
|
505 |
0
|
|aWhere does a world-class journey begin? -- Creating a world-class organization -- Where to start your journey -- Stages of change -- Levels of development -- Who is the customer? -- Customer focus -- Organization design -- Metrics -- Systems approach and filling in the gaps -- Quality tools -- Trends facing a world-class journey.
|
650 |
0
|
|aBusiness logistics.
|
650 |
0
|
|aCustomer relations.
|
650 |
0
|
|aIndustrial management.
|
650 |
0
|
|aProduction management.
|
655 |
7
|
|aElectronic books.|2local.
|
809 |
|
|pEB|dHD31|eA286|y2009
|
856 |
40
|
|uhttps://lb30.libraryandbook.net/Book_detial/EB978007160831201|zClick for full text (McGrawHill)
|