005 |
|
20221104162629.0 |
020 |
|
|a023061910X (electronic bk.)
|
020 |
|
|a9780230619104 (electronic bk.)
|
040 |
|
|aUKPGM|beng|cUKPGM|dN|dYDXCP|dCDX|dEBLCP|dNOU
|
041 |
0
|
|aeng|aspa
|
049 |
|
|aAPTA
|
050 |
4
|
|aP40.5.H572|bU6 2009eb
|
082 |
04
|
|a306.44|222
|
100 |
1
|
|aCallahan, Laura.
|
245 |
10
|
|aSpanish and English in U.S. service encounters|h[electronic resource] /|cLaura Callahan.
|
260 |
|
|aNew York, NY :|bPalgrave Macmillan,|c2009.
|
300 |
|
|a1 online resource (xiv, 290 p.) :|bill.
|
500 |
|
|aDescription based on print version record.
|
504 |
|
|aIncludes bibliographical references (p. [275]-284) and indexes.
|
505 |
0
|
|aReciprocal and non-reciprocal language use -- Workers report on their language use -- Observing workers language use -- Codeswitching in service encounters -- A comparison of service encountersin person and over the telephone -- Conclusions and implications.
|
520 |
|
|aService encounters involve communication between strangers. Communication - or, at times, miscommunication - between strangers who come from different groups can foster the formation of stereotypes. This is therefore an area of particular relevance for investigation. Using serviceencounters as a vehicle, Callahan examines Spanish as social capital in the United States, focusing on who may use this language and under what circumstances. This book contributes to an examination of Spanish inthe United States as a language of selected uses and selected users, along with the factors that caninfluence United States Latinos acceptance of its use by other Latinos and by non-Latinos.
|
650 |
0
|
|aCode switching (Linguistics)|zUnited States.
|
650 |
0
|
|aHispanic Americans|xLanguages.
|
650 |
0
|
|aLanguage awareness|zUnited States.
|
650 |
0
|
|aLanguage in the workplace|zUnited States.
|
650 |
0
|
|aLinguistic minorities|zUnited States.
|
650 |
0
|
|aService industries workers|zUnited States|xLanguage.
|
655 |
7
|
|aElectronic books.|2local
|
776 |
08
|
|iPrint version:|aCallahan, Laura.|tSpanish and English in U.S. service encounters.|dNew York, NY : Palgrave Macmillan, 2009|z9780230610712|w(OCoLC)226357158
|
809 |
|
|pEB|dP40.5.H572|eC156|y2009
|
856 |
40
|
|3Palgrave Connect|uhttp://www.palgraveconnect.com/doifinder/10.1057/9780230619104|zaccess to fulltext (Palgrave)
|