| 001 |
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107096 |
| 010 |
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|a 2009378278
|
| 020 |
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|a363157844X (pbk.)
|
| 020 |
|
|a9783631578445 (pbk.) :|cUS70.95
|
| 040 |
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|aDLC|cDLC|dDLC|dNOU
|
| 050 |
00
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|aJS344.P8|bS322 2008
|
| 809 |
|
|pBOOK|dJS344.P8|eS322|y2008
|
| 100 |
1
|
|aSchellong, Alexander.
|
| 245 |
10
|
|aCitizen relationship management :|ba study of CRM in government /|cAlexander Schellong.
|
| 246 |
3
|
|aCitizen relationship management, a study of customer relationship management in government
|
| 260 |
|
|aFrankfurt am Main :|bLang,|cc2008.
|
| 300 |
|
|axx, 242 p. :|bill. ;|c21 cm.
|
| 490 |
0
|
|aEuropean university studies. Series XXXI, Politics,|x0721-3654 ;|vv. 560 = Europaische Hochschulschriften. Reihe XXXI, Politik,|vBd. 560 =|aPublications universitaires europeennes. Serie XXXI, Politics ;|vv. 560
|
| 502 |
|
|aThesis (doctoral)--Universitat Frankfurt (Main), 2008.
|
| 504 |
|
|aIncludes bibliographical references (p. 195-239) and index.
|
| 650 |
0
|
|aCustomer relations|xManagement.
|
| 650 |
0
|
|aInternet in public administration|zUnited States.
|
| 650 |
0
|
|aLocal government|xPublic relations|zUnited States.
|
| 650 |
0
|
|aMunicipal government|xPublic relations|zUnited States.
|
| 650 |
0
|
|aMunicipal government|zUnited States|vCase studies.
|
| 095 |
|
|aNOU|bLBA|cE016601|dJS344.P8|eS322|pBOOK|y2008|fFISH0727|zB|m1851|tLCC
|
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