|aCitizen, customer, partner :|bengaging the public in public management /|cJohn Clayton Thomas.
|aArmonk, N.Y. :|bM.E. Sharpe,|cc2012.
|axii, 242 p. ;|c24 cm.
|aIncludes bibliographical references (p. 219-234) and index.
|aCitizen, customer, partner, and public management -- The changing place of the public in public management -- Providing customer service in public service -- Learning about the public's needs -- Coproducing public services and public value -- Managing for coproduction -- When is public involvement desirable? -- Engaging representative participation and reaching effective decisions -- Techniques for involving the public in decision making -- Implications for public managers, the public, and democracy -- Appendix. The design principles: guidelines for working with the public.