|aEngaging public sector clients :|bfrom service-delivery to co-production /|cJohn Alford.
|aBasingstoke [England] ;|aNew York :|bPalgrave Macmillan,|c2009.
|axiv, 261 p. :|bill. ;|c23 cm.
|aIncludes bibliographical references (p. 227-255) and index.
|aThe co-production concept -- Clients in the public sector -- Legal compliance, regulation, and co-production -- Theoretical constructs and methodology -- Postal service customers as co-producers -- Long-term unemployed people as co-producers -- Taxpayers as co-producers -- Client co-production : an exchange perspective -- Managing for client co-production -- Implications.