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|a化解窘境的700句關鍵回話 :|b情境+話術+動作,精準表達,奧客也會變常客 /|c芮妮.伊凡森(Renee Evenson)著 ; 溫偉群譯
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260 |
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|a286 面 ;|c21 公分
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700 |
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765 |
0
|
|tPowerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results.
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830 |
0
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|a天下財經 ;|v271.
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