008 |
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151111s2012 ne a b 001 0 eng d |
010 |
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|a 2012471191
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020 |
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|a9780123910639 |cUSD59.95 (pbk.)
|
020 |
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|a0123910633 |c(pbk.)
|
040 |
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|aBTCTA|beng|cBTCTA|dYDXCP|dUKMGB|dSINLB|dOCLCO|dBWX|dCDX|dGGY|dS4S|dDLC|dNOU
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050 |
00
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|aQA76.9.H85|bU675 2012
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082 |
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|a004.2/1|223
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095 |
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|aLB|bLBF|cE019426|dQA76.9.H85|eU84|y2012|f知訊|pBook|n1709
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245 |
00
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|aUsability in government systems :|buser experience design for citizens and public servants /|c[edited by] Elizabeth Buie, Dianne Murray.
|
260 |
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|aAmsterdam ;|aBoston :|bElsevier/Morgan Kaufmann,|cc2012.
|
300 |
|
|axxxvii, 407 p. :|bill. ;|c24 cm.
|
504 |
|
|aIncludes bibliographical references and index.
|
520 |
|
|aAs a usability specialist or interaction designer working with the government, or as a government or contractor professional involved in specifying, procuring, or managing system development, you need this book. Editors Elizabeth Buie and Dianne Murray have brought together over 30 experts to outline practical advice to both usability specialists and government technology professionals and managers. Working with internal and external government systems is a unique and difficult task because of of the sheer magnitude of the audience for external systems (the entire population of a country, and sometimes more), and because of the need to achieve government transparency while protecting citizens' privacy.. Open government, plain language, accessibility, biometrics, service design, internal vs. external systems, and cross-cultural issues, as well as working with the government, are all covered in this book. Covers both public-facing systems and internal systems run by governmentsDetails usability and user experience approaches specific to government websites, intranets, complex systems, and applicationsProvides practical material that allows you to take the information and immediately use it to make a difference in your projects.
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650 |
0
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|aHuman-computer interaction.
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650 |
0
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|aUser-centered system design.
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650 |
0
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|aWeb site development.
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650 |
0
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|aGovernment Web sites.
|
650 |
0
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|aElectronic government information.
|
700 |
1
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|aBuie, Elizabeth.
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700 |
1
|
|aMurray, Dianne.
|