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|aSt. Clair, Guy,|d1940-
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|aTotal quality management in information services /|cGuy St Clair.
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|aLondon :|bBowker-Saur,|c1997.
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|axxv, 261 p. :|bill. ;|c24 cm.
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|aInformation services management
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|aIncludes bibliographical references (p. [231]-239) and index.
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|aInformation services|xManagement.
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