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|a服務業員工人格特質、工作特徵知覺、授能風格、服務氣候、員工福祉氣候、員工工作滿足、服務品質知覺與顧客滿意之研究 : |bThe study of relationship among personality、job characteristic perception、empowerment、service climate、the climate for employee well-being、job satisfaction、service quality perception and customer satisfaction of service industry = 以銀行業為例 = empirical study of the bank industry / |c林士瑋[撰]
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| 246 |
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|aThe study of relationship among personality、job characteristic perception、empowerment、service climate、the climate for employee well-being、job satisfaction、service quality perception and customer satisfaction of service industry : |bempirical study of the bank industry
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| 260 |
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|c民86
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|a[10],131葉 : |b圖,表格 ; |c30公分
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|a指導教授:曹國雄
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| 500 |
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|a參考書目:葉112-118
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| 500 |
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|a附錄:碩士論文研究問卷等二種
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|a碩士論文--中原大學企業管理學系
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| 650 |
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|a服務業|x研究方法|2csht
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