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38292 |
010 |
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020 |
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043 |
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050 |
00
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|aZ711|b.H45 1998
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050 |
00
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|aZ711
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082 |
00
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|a025.5|221
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809 |
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|pBOOK|dZ711|e.H45|y1998
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100 |
1
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|aHernon, Peter.
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245 |
10
|
|aAssessing service quality|b: satisfying the expectations of library customers|c/ Peter Hernon and Ellen Altman.
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260 |
|
|aChicago|b: American Library Association|c, c1998.
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300 |
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|axvii, 243 p.|b: ill.|c; 28 cm.
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500 |
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|aIncludes index.
|
504 |
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|aBibliography: p. 231-237.
|
650 |
0
|
|aLibraries and readers|x--Evaluation.
|
650 |
0
|
|aLibraries and readers|z--United States|x--Evaluation.
|
700 |
1
|
|aAltman, Ellen.
|
095 |
|
|aLB|bLBA|cE004394|dZ711|e.H45|pBOOK|y1998|zB|m0|tLCC
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