001 |
|
38463 |
010 |
|
|a96043394
|
020 |
|
|a0838906893|b(pbk.)|cNT1137.00
|
035 |
|
|a1043766
|
035 |
|
|a96043394
|
040 |
|
|aDLC|cDLC|dNOU
|
043 |
|
|an-us---
|
050 |
00
|
|aZ711|b.W434 1997
|
050 |
00
|
|aZ711
|
082 |
00
|
|a025.5|220
|
809 |
|
|pBOOK|dZ711|e.W434|y1997
|
100 |
1
|
|aWeingand, Darlene E.
|
245 |
10
|
|aCustomer service excellence|b: a concise guide for librarians|c/ Darlene E. Weingand.
|
260 |
|
|aChicago|b: American Library Association|c, c1997.
|
300 |
|
|axii, 136 p.|b: ill.|c; 23 cm.
|
440 |
0
|
|aALA editions
|
504 |
|
|aIncludes bibliographical references (p. 125-129) and index.
|
650 |
0
|
|aLibraries and readers|z--United States.
|
095 |
|
|aLB|bLBA|cE004585|dZ711|e.W434|pBOOK|y1997|zB|m0|tLCC
|