008 |
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020209s2002 nyu b 001 0 eng |
010 |
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|a 2002001916
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020 |
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|a078901730X (hbk. : alk. paper) :|cUSD69.95
|
020 |
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|a0789017318 (pbk. : alk. paper)
|
035 |
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|a2002001916
|
040 |
|
|aDLC|cDLC|dDLC|dNOU
|
050 |
00
|
|aZ711|b.H437 2002
|
082 |
00
|
|a025.5|221
|
092 |
|
|aZ711/.H437/2002////E013288
|
095 |
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|bLBA|cE013288|dZ711|e.H437|pBOOK|y2002|n2188|fHCL|zB|m0|tLCC
|
245 |
00
|
|aHelping the difficult library patron :|bnew approaches to examining and resolving a long-standing and ongoing problem /|cKwasi Sarkodie-Mensah, editor.
|
260 |
|
|aNew York :|bHaworth Information Press,|cc2002.
|
300 |
|
|a303 p. ;|c23 cm.
|
500 |
|
|aCo-published simultaneously as The reference librarian, nos. 75/76, 2002.
|
504 |
|
|aIncludes bibliographical references and index.
|
650 |
0
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|aPublic services (Libraries)
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650 |
0
|
|aLibraries and community.
|
650 |
0
|
|aLibraries|xPublic relations.
|
650 |
0
|
|aLibraries|xSecurity measures.
|
650 |
0
|
|aCustomer relations.
|
650 |
0
|
|aConflict management.
|
700 |
1
|
|aSarkodie-Mensah, Kwasi.
|
730 |
0
|
|aReference librarian.
|
809 |
|
|pBOOK|dZ711|e.H437|y2002
|