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20210622161949.0 |
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|a 2007008360
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|a0071493042 (alk. paper)
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020 |
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|a9780071493048 (alk. paper)
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|a9780071595124
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|aeng
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|aHM1166|b.B46 2008
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082 |
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|a158.2/6|222
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100 |
1
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|aBenjamin, Susan,|d1957-.
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245 |
10
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|aPerfect Phrases for Dealing with Difficult People:|bHundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities/|h[electronic resource]/|cSusan F. Benjamin.
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260 |
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|aNew York :|bMcGraw-Hill,|cc2008.
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|axi, 226 p.
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0
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|amcgraw-hill e-book
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505 |
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|aWhy address difficult people? -- Top seven imperatives of communicating with difficult people -- Unfriendly coworkers -- Coworkers who withhold -- Petty and gossipy coworkers -- Argumentative People -- Loud and obnoxious coworkers -- Negative coworkers -- When that negative, angry, or difficult employee is you -- Bully bosses -- Unfocused and forgetful bosses -- Distant, weak, or hands-off bosses -- How to ask for an overdue promotion or raise -- Micromanagers -- How to correct your boss's mistakes -- How to get a letter of recommendation from a reluctant boss -- How to say good-bye to a problem boss--without burning bridges -- Complainers -- How to address inappropriate behavior, dress, or hygiene -- Employees who spread rumors -- Lazy or lethargic employees -- Passive-aggressive employees -- Angry employees -- Stuck-in-the-box performers -- How to settle disputes between employees -- How to motivate employees who resist change -- Angry customers -- Antsy and anxious customers -- How to help customers adapt to changes -- How to resolve billing problems with customers -- How to manage demanding customers -- How to control a coworker from another department in a meeting with customers -- Difficult contractors -- Difficult vendors and suppliers -- How to negotiating finances with difficult vendors and contractors -- Disruptive participants in presentations.
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650 |
0
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|aConflict management.
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650 |
0
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|aInterpersonal communication.
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650 |
0
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|aInterpersonal relations.
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655 |
7
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|aElectronic books.|2local.
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809 |
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|pEB|dHM1166|eB468|y2008
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856 |
40
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|uhttps://lb30.libraryandbook.net/Book_detial/EB978007149304801|zClick for full text (McGrawHill)
|