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20210624154821.0 |
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|a 2008007056
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|a0071548335 (alk. paper)
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|a9780071548335 (alk. paper)
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|a9780071641630
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040 |
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|aDLC|cDLC|dBAKER|dBTCTA|dYDXCP|dC|dBWX|dCDX|dHNW|dDLC|dNOU
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|aeng
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|aHD57.7|b.M525 2008
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082 |
00
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|a658.4/092|222
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100 |
1
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|aMichelli, Joseph A.,|d1960-.
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245 |
10
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|aThe New Gold Standard:|b5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company/|h[electronic resource]/|cJoseph A. Michelli.
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260 |
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|aNew York :|bMcGraw-Hill,|cc2008.
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|axvi, 284 p. :|bill. (some col.)
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0
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|amcgraw-hill e-book
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505 |
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|aThe Ritz-Carlton experience -- Principle 1 : define and refine. Set the foundation : communicating core identity and culture ; Be relevant -- Principle 2 : empower through trust. Select--don't hire ; It's a matter of trust -- Principle 3 : it's not about you. Build a business focused on others ; Support frontline empathy -- Principle 4 : deliver wow! Wow : the ultimate guest experience ; Turn wow into action -- Principle 5 : leave a lasting footprint. Aspire, achieve, teach ; Sustainability and stewardship -- Conclusion : a lasting impression.
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650 |
0
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|aCorporate culture.
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650 |
0
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|aCustomer services.
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650 |
0
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|aLeadership.
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650 |
0
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|aSuccess in business.
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650 |
0
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|aTotal quality management.
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655 |
7
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|aElectronic books.|2local.
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809 |
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|pEB|dHD57.7|eM623|y2008
|
856 |
40
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|uhttps://lb30.libraryandbook.net/Book_detial/EB978007154833501|zClick for full text (McGrawHill)
|