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|a0230250785
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|a9780230250789
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7
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|a10.1057/9780230250789|2doi
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|aUKPGM|beng|cUKPGM|dEBLCP|dNOU
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049 |
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|aAPTA
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14
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|aHF5549.5.M6|bB68 2009
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082 |
04
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|a658.3/14|222
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100 |
1
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|aBowles, David,|cDr.
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245 |
10
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|aEmployee morale|h[electronic resource] :|bdriving performance in challenging times /|cDavid Bowles and Cary Cooper.
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260 |
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|aBasingstoke, Hampshire ;|aNew York :|bPalgrave Macmillan,|c2009.
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300 |
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|axv, 215 p. :|bill. ;|c24 cm.
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|aIncludes bibliographical references and index.
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0
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|aWhat is Morale? -- How Do Organizations Measure Morale? -- Why Morale Is So Important: Introduction -- Why Morale Is So Important 1: Group Morale, Financial Performance and Organization Effectiveness -- Why Morale Is So Important 2: Individual Morale and Performance -- Why Morale Is So Important 3: Morale and Customer Satisfaction -- Why Morale Is SoImportant 4: Morale, Individual and Organizational Health -- Case Study: Culture, Morale and Customer Satisfaction. Hilti Group, Liechtenstein -- Creating& Maintaining the High Morale Organization -- Current Trends, Issues and Myths in Employee Morale.
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|aPerformance is the key outcome of high morale, and the reason why itshould be taken so seriously: with research gathered from some of the world's largest employee opinion databases and best academic centres, the authors lay out the morale-performance connection. Now raised from just 'touchy-feely' to 'mission critical', employee morale is finally getting the attention which it deserves. As it does, organisations are changing everything from their structure to their processes to take account of this fact, and starting to manage themselves around the need to measure and improve morale on an ongoing basis. Starting with the hiringprocess, to every single promotion, and via ongoing methods which the authors examine in detail, morale is increasingly the focus, high morale the goal.
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|aElectronic reproduction.|bBasingstoke, England :|cPalgrave Macmillan,|d2010.|nMode of access:World Wide Web.|nSystem requirements: Web browser.|nTitle from title screen (viewed on Apr. 12, 2010).|nAccess may be restricted to users at subscribing institutions.
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0
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|aEmployee morale.
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650 |
0
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|aEmployee motivation.
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|aElectronic books.|2local
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1
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|aCooper, Cary L.
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2
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|aPalgrave Connect (Online service)
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1
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|cOriginal|z9780230579422|z0230579426|w(DLC) 2009044404|w(OCoLC)463674789
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809 |
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|pEB|dHF5549.5.M6|eB787|y2009
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856 |
40
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40
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|3Palgrave Connect|uhttp://www.palgraveconnect.com/doifinder/10.1057/9780230250789|zaccess to fulltext (Palgrave)
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