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|a0471382582 (pbk.) :|cNT920.00
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|aHF5415.5|b.S737 2000
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|pBOOK|dHF5415.5|e.S737|y2000
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|aSterne, Jim,|d1955-
|
245 |
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|
|aCustomer service on the Internet :|bbuilding relationships, increasing loyalty, and staying competitive /|cJim Sterne.
|
250 |
|
|a2nd ed.
|
260 |
|
|aNew York :|bJohn Wiley,|c2000.
|
300 |
|
|axvi, 351 p. :|bill. ;|c24 cm.
|
500 |
|
|aIncludes index.
|
650 |
0
|
|aCustomer services|xCommunication systems.
|
650 |
0
|
|aInternet marketing.
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650 |
0
|
|aWorld Wide Web.
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650 |
0
|
|aInternet.
|
095 |
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