005 |
|
19991003174856.0 |
010 |
|
|a 00709499
|
015 |
|
|aC00-930951-9
|
020 |
|
|a0471644099 (hbk.) :|cUS29.95
|
035 |
|
|ah 00000191
|
035 |
|
|a(OCoLC)ocm43847101
|
040 |
|
|aCaOTU|beng|cNLC|dTJC|dDLC
|
042 |
|
|apcc
|
050 |
00
|
|aHF5415.5|b.C836 2000
|
082 |
00
|
|a658.8/12|221
|
809 |
|
|pBOOK|dHF5415.5|e.C836|y2000
|
245 |
00
|
|aCustomer relationship management :|ba strategic imperative in the world of e-business /|ceditor and contributor, Stanley A. Brown.
|
260 |
|
|aToronto ;|aNew York :|bJohn Wiley & Sons Canada,|cc2000.
|
300 |
|
|axxviii, 345 p. :|bill. ;|c24 cm.
|
504 |
|
|aIncludes bibliographical references.
|
650 |
0
|
|aCustomer relations|xManagement.
|
650 |
0
|
|aElectronic commerce.
|
700 |
10
|
|aBrown, Stanley A.,|d1946-
|
856 |
4
|
|3Table of Contents|uhttp://www.loc.gov/catdir/toc/onix04/00709499.html
|
095 |
|
|bLBA|cE012102|dHF5415.5|e.C836|pBOOK|y2000|nNT1124|fHCL|zB|m0|tLCC
|
095 |
|
|bT1A|cYE01601|dHF5415.5|e.C836|pBOOK|y2000|nNT1124|fHCL|zB|m0|tLCC
|
095 |
|
|bTCA|cWE01501|dHF5415.5|e.C836|pBOOK|y2000|nNT1124|fSOPHIA|zB|m0|tLCC
|
095 |
|
|bHCA|cXE01624|dHF5415.5|e.C836|pBOOK|y2000|nNT1124|fHCL|zB|m0|tLCC
|
095 |
|
|bTTA|cQE01501|dHF5415.5|e.C836|pBOOK|y2000|nNT1124|fHCL|zB|m0|tLCC
|