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|pBOOK|dHF5415.5|eT472|y2000
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|aThompson, Harvey.
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14
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|aThe customer-centered enterprise :|bhow IBM and other world-class companies achieve extraordinary results by putting customers first /|cHarvey Thompson.
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|aNew York :|bMcGraw-Hill,|cc2000.
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|axv, 245 p. :|bill. ;|c24 cm.
|
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|aIncludes index.
|
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|aInternational Business Machines Corporation|xCustomer services.
|
650 |
0
|
|aCustomer services.
|
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0
|
|aCustomer relations.
|
650 |
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|aSuccess in business.
|
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